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Fire Dispatch

Fraser Valley Regional Fire Dispatch centralized fire dispatch services the Eastern Fraser Valley, British Columbia.  The service area includes 257-thousand people who reside within the Fraser Valley Regional District, an area covering 13,361 square kilometers (over twice the size of Prince Edward Island). The FVRD centre dispatches for six municipal fire departments, seven FVRD Electoral Area Fire Departments as well as the Cultus Lake and Seabird Island Fire Departments.

9-1-1 calls received by Fire Dispatch are processed using current technology, including Computer Aided Dispatch (CAD) and Mobile CAD.  The dispatch centre operates to standards and guidelines as set out by the National Fire Protection Association (NFPA).   Communications with emergency responders is achieved utilizing computerized radio controls, VHF radios, and pagers through a series of mountain-top repeaters.  The continued operations and survivability of the 9-1-1 fire dispatch system is achieved by a series of “fault tolerant” redundant systems, including backup power sources.  The Fire Dispatch Centre is situated in a post-disaster facility.

When You Dial 9-1-1

Every call made to 9-1-1 in the FVRD is received by a Primary Service Access Point (PSAP) that determines if the call requires police, fire or ambulance attention.  All fire calls are downstreamed to our Fire Dispatch known as the Secondary Service Access Point (SSAP).  The telephone voice call is accompanied by a packet of data information containing address/location from which the call is originating as well as the telephone number.  This information is automatically received and processed by the Computer Aided Dispatch (CAD).  The CAD will map the location of the call and provides the appropriate response information based on the type of call and location. Once a call is dispatched, the CAD displays a history of past incidents associated to that address,  pre-planning information and other property information. 

About Our Staff

The staff at our Fire Dispatch centre are dedicated, thoroughly trained and highly motivated to deliver quality 9-1-1 service in an efficient and timely manner.  Some of our staff has been with the centre since its inception in 1992 while others come with firefighting or prior 9-1-1 experience.  All come with a strong background in area knowledge and caller interrogation techniques to ensure an accurate response to all      9-1-1 fire incidents.